Agent Call Capacity


Maintenance Cost


System Coverage



Enterprise Development

Third Party Pet


Third Party Pet is a custom-built enterprise-level ecosystem that was developed by The B Team. The collection of technologies facilitates primary business functions such as: the online store, call center operations, the support department, fulfillment, registrations, CRM and corporate communications.


The challenge was to unify the myriad, disconnected systems while creating an operational-level understanding of business health. The solution needed to replace existing systems with a flexible infrastructure that could accommodate various business models - for instance, externalization for Covid.


  • Operational Dashboard With KPIs
  • Unified Operations Across all Departments
  • Management of Complete Relationship Lifecycle
  • 2-way Messaging Across SMS, Email and System
  • Five9, Pinogy and Petkey Integrations