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+32%

Agent Call Capacity

-15%

Maintenance Cost

84%

System Coverage

Return

Request More

Type

Enterprise Development

Third Party Pet

Ecosystem

Third Party Pet is a custom-built enterprise-level ecosystem that was developed by The B Team. The collection of technologies facilitates primary business functions such as: the online store, call center operations, the support department, fulfillment, registrations, CRM and corporate communications.

Challenge

The challenge was to unify the myriad, disconnected systems while creating an operational-level understanding of business health. The solution needed to replace existing systems with a flexible infrastructure that could accommodate various business models - for instance, externalization for Covid.

Results

  • Operational Dashboard With KPIs
  • Unified Operations Across all Departments
  • Management of Complete Relationship Lifecycle
  • 2-way Messaging Across SMS, Email and System
  • Five9, Pinogy and Petkey Integrations